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FREQUENTLY ASKED QUESTIONS

How do I know that the watch purchased from Kapoor Watch Company is authentic?

Kapoor Watch Company is an authorized retailer for its entire portfolio of brands. We retail only original watches. All watches are directly sourced from manufacturers with original packaging, manuals, warranty cards and serial number for identification. Each watch retailed at Kapoor Watch Company is 100% authentic and new.


Do the watches come with a warranty?

Yes, all watches retailed at Kapoor Watch Company are covered by a warranty as directed by the brand. In case of a few brands, clients are offered an extended warranty upon registration on their service and care platforms, you may connect with our sales team to direct you through the same.


What mode of payment is accepted at Kapoor Watch Company?

We accept the following modes of payment for domestic transactions:

  • Credit cards - Mastercard, Visa, and American Express
  • Net Banking - All major banks
  • Debit Card - All major banks
  • UPI
  • Cash upto INR 1,99,900/-

Where is Kapoor Watch Company located?

We have 13 stores across Delhi NCR and a state-of-the-art Service Centre. For further details, please visit https://www.kapoorwatch.com/store-locator.


What is Kapoor Watch Company’s phone number?

For any queries regarding watches and their service, please contact us at +918888881000 or [email protected].


What are Kapoor Watch Company’s social media links?

Who owns Kapoor Watch Company?

Kapoor Watch Company is a third-generation family-run chain exclusively retailing luxury watches. Spanning over 55 years, our legacy is currently being carried forward by Mr. Amarjeet Singh Kapoor and Mr. Sandeep Kapoor, with their sons - Raunaq and Pratiek Kapoor.


Can I purchase a watch from Kapoor Watch Company online?

You may connect with our online sales team at +91 8888881000 who will assist you with your purchase. Once you’ve chosen a watch of your preference, we will ship the same to you. Please note, shipping is available for domestic addresses only.


How can I contact Kapoor Watch Company’s customer support?

For any queries regarding watches and their service, please contact us at +918888881000 or [email protected].


Can I customize or personalize a watch at Kapoor Watch Company?

At Kapoor Watch Company, we ensure that all watches are adjusted as per the client’s wrist. We do not offer any other form of personalisation or customisation.


Are there any financing options available for purchasing watches from Kapoor Watch Company?

No. All watches are sold upon full payment in advance.


Can I purchase watch straps from Kapoor Watch Company?

Yes. Please contact us at +918888881000 or [email protected] for more information.